Which brands and models of fingerprint sensors are
compatible with TimeOffice?
The only fingerprint capture device
compatible with TimeOffice
is the TimeOffice Bio-4000 fingerprint sensor.
To track records with the fingerprint
sensor, is it necessary that the employee enter a number or just
finger with the sensor?
The system can be configured in either of these modes,
although, for companies with more than 25 employees, it is
highly recommended to configure the program to first require a
number entry and then a fingerprint. This way, the response
times are considerably reduced and the possibility that the
employee is not recognized decreases.
Do employees need to have a computer
monitor/keyboard near by or do they only need to use the sensor?
It is very important that the employee verifies his/her input on the computer screen. In
companies with more than 25 employees it will also be necessary
that each employee use the computer keyboard to enter his number
before validating his/her fingerprint.
Is the program multi-company?
No. The license of each program is for the use of only one
company. If there are several companies located in the same
place, it is necessary to acquire a different program for each
company, and also to perform an independent system installation for
Can more than one fingerprint sensor be connected to
No. Only one computer with TimeOffice can have
a fingerprint sensor connected, but since the system can
work with a LAN network, it is possible to have several computers
in the company working as timeclock terminals, each one with its
own fingerprint sensor.
My company has many branches located in different
geographical areas. Is it possible to centralize data for all
branches through the Internet?
TimeOffice exclusively supports connections on
a local area
network (LAN). It is not possible to interconnect several
branches using the Internet. In this case, each branch must have its
own TimeOffice installation and send periodic reports to the
main office of the company by e-mail, CD's, or in printed form.
What would happen if in the future the number of employees in my
company increases and the TimeOffice license I bought can't handle it?
The TimeOffice licensing model offers the possibility to
increase the number of employees allowed; you just need to
acquire a new license for the program for 10, 25, or 100 employees
according to your needs and "add it" to the existing
My company has more than 100 employees, is it possible to
work with TimeOffice in such big companies?
Theoretically, TimeOffice can support companies with hundreds of
employees, but the impact will be seen in performance,
if you don't use fast computers with enough memory. In the
case of companies with more than 300 employees, we recommend dividing data into different groups, so each company area or
department has its own data file, independent of the others. The
human resource staff could make queries and request reports
through the network, opening the data files of each department,
one at a time.
Is TimeOffice compatible with the payroll system of my company? /
Is there a way to import or export data between TimeOffice and the
payroll system of my company?
TimeOffice is exclusively designed to
attendance and punctuality control, and it doesn't include any interfaces to other systems. Although it is
possible to export data to spreadsheets, but currently there is no
way to import or export data with specific systems or payroll
Do I need specialized staff for system installation in my
No. The system installation can be made by the user. It is a
simple process similar to other applications and it takes
approximately one minute on each computer, you just need to
follow the directions that appear on screen. Also, some of our distributors offer
What kind of maintenance and/or support does the program
require and who offers it?
The user is responsible for keeping the
database in good condition, scheduling data backups, and protecting his
computer against events that may impact the program data, such
as power outages and computer viruses.
Vigo Rep México offers telephone technical support and e-mail
support to help the user solve problems. Furthermore, on our Internet site
you can consult help documents and download upgrades to
correct certain problems.
I have a company with a total of X employees distributed in
several branches. Can I buy only one program with a license for all
the employees and install the same program in all branches?
No. The TimeOffice licensing model demands that each branch has
their own license. For example, in a company with 4 branches of
25 employees each, it is not possible to use one
license for 100 employees. Instead, 4 licenses of 25 employees
must be acquired for each one.